Frequently Asked Questions

Are your charms silver?

Yes, 100% solid sterling silver 925 stamped

Are your charms Pandora?

NoOur jewellers are independents, so our charms are unique

Do your charms fit Pandoras?

Yes, all our charms fit Pandoras, Chamilias & many other charm bracelets

Using our codes

If you are using a phone, our code box is sometimes hidden. To make it visible click on 'Show order summary' this will reveal the code box. Make sure you then click on apply before paying for your order. Any problems message us off on the website or email us at

 How much is delivery?

Delivery to the UK is free we use Royal Mail's 1st Class Service, however we have added the option for you to choose to pay for a tracked shipping method if you are in a hurry for your order!

International shipping is available at checkout. Please contact us if you would like to enquire about other international shipping.


If you are sending a gift & you would like us to add a message to the card, please put your message in the notes section or email us at

How soon will I get my charm?

We post out same or next day- depending on what time you order. We send all items 1st class Royal Mail, so hopefully the next day after we post.

Due to the current situation with COVID-19 there may be delays with the post. Please contact us if your order does not arrive within 3-4 working days of purchase. International deliveries will take longer, between 5-14 working days. 

Can you get me something I have haven’t seen anywhere else?

YES!! We love sourcing bespoke requests, send us a description of what you want, send an email to

What other payment options are available?

Shop now. Pay later with Klarna. We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. Here’s how it works:

Step 1 Add products to your cart and select “Klarna” when you check out

Step 2 Enter a few personal details and you’ll know instantly if you’re approved

Step 3 Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app


Clearpay - Buy Now Pay Later - Interest Free!

Do we have to pay by PayPal?

No, you can choose the option that says 'CHECK OUT' 

Please ask any other questions by contacting us xx

All Charms

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