Use the code BEKIND to get 15% off during what we hope is our last lockdown ; )

Frequently Asked Questions


Are your charms Silver?

Yes, 100% solid sterling silver 925 stamped

Do you make the charms?

No, we source the charms from other jewellers

Are your charms Pandora?

No. Our jewellers are independents, so our charms are unique

Do your charms fit Pandoras?

Yes, all our charms fit Pandoras & many other charm bracelets

Why can I only order 1 charm at a time on your Facebook shop?

This drives us MAD!!! Shopify, the Facebook shop, does not have the ability to add multiple items?! Please use our website instead, this has a basket, so you can add as many items as you want

How much is delivery?

Delivery to the UK is free. Please contact us for other postage prices

How soon will I get my charm?

We post out same or next day- depending on what time you order. We send all items 1st class Royal Mail, so hopefully the next day after we post.

Can you get me something I have haven’t seen anywhere else?

YES!!!! We love sourcing bespoke requests, send us a description of what you want, send an email to

Do we have to pay by PayPal?

No, you can choose the option that says pay by card- however- for your own protection it is always advisable to use PayPal. It is free to sign up, doesn’t cost you anything & if something goes wrong you can ask for your money back!

Please ask any other questions by messaging us xxx