Frequently Asked Questions
Are your charms silver?
Yes, 100% solid sterling silver 925 stamped
Are your charms Pandora?
No. Our jewellers are independents, so our charms are unique
Do your charms fit Pandoras?
Yes, all our charms fit Pandoras, Chamilias & many other charm bracelets
How much is delivery?
Delivery to the UK is free we use Royal Mail's 1st Class Service, however we have added the option for you to choose to pay for a tracked shipping method if you are in a hurry for your order!
Please contact us if you would like to enquire about international shipping.
How soon will I get my charm?
We post out same or next day- depending on what time you order. We send all items 1st class Royal Mail, so hopefully the next day after we post.
Due to the current situation with COVID-19 there may be delays with the post. Please contact us if your order does not arrive within 3-4 working days of purchase.
Can you get me something I have haven’t seen anywhere else?
YES!! We love sourcing bespoke requests, send us a description of what you want, send an email to firstname.lastname@example.org
Do we have to pay by PayPal?
No, you can choose the option that says 'CHECK OUT' - however- for your own protection it is always advisable to use PayPal. It is free to sign up, doesn’t cost you anything & if something goes wrong you can ask for your money back!
Please ask any other questions by contacting us xx